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From the moment a help desk ticket enters your queue, you’re not just judged on your ability to resolve the issue, but also how fast you can make that happen.
With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket. Incident creation, technician task assignment, SLA alerts, escalations, and tracking every step of the response process—all of this happens automatically.
Call center software. Easily and quickly communicate with leads and customers.
All the benefits of enterprise call center software, without all the complexity.
Cyber Telefonia is an user-friendly call center software which makes it easy to make and take calls from clients, analyze them and optimize call campaigns in real-time.
Cyber Telefonia Call Center Integrations
Connect Cyber Telefonia with the applications you already use to personalize every customer interaction. With over 25 one-click integrations, you can connect your call center software to your existing tools to create a better customer experience.
Meet Cyber Telefonia, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system.
The versatile Cyber Telefonia web-app provides dynamic, real-time access to your service desk through the convenience of virtually any webkit enabled mobile device such as Microsoft® Windows Mobile®, RIM® Blackberry®, and Apple® iPhone® devices.
Cyber Telefonia APIs offer multiple methods of integrating and extending your Web Help Desk functionality. Integrate easily with third-party applications through our RESTful API. Transactions can be formatted in JSON or XML. The Mail API offers seamless integrations through your current and common IMAP, POP, Exchange Web Services (EWS), and SMTP configurations.
Cyber Telefonia allows you to discover all your hardware and software assets by scheduling automated asset discovery. Keep your IT inventory up to date and track your hardware and software assignments automatically. You can also discover hardware and software inventory information including hostname, model, serial number, logged-in user, operating system, hard drive, memory, installed software, and more.
Total App Rat
Helpdesk Software Example
Help Desk Software for today's fast-changing global businesses. Implement your online help desk software in days, not weeks or months.
I just wanted to express my sincere thanks to Cyber Telefonia. This has been the best thing I've ever done for my company in the past 14 years of its existence. All I can say is WOW!
At a fraction of the cost of other solutions, Cyber Telefonia is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.
What makes Cyber Telefonia ideal for our service is that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent.
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